General Questions

Is Artof360Waves.com a secured site?
Our site is completely secure and you should have no concerns with safety. All credit card information is transmitted over a secure connection through PayPal.com.

When will I receive my order?
Orders are currently being shipped within 4-5 business days of receipt via USPS Priority Mail. Once shipped, you’ll automatically receive a confirmation email including tracking number assigned to your order.

I would like to know if Art of 360 Waves can ship internationally as well?
Yes, We do ship internationally. Please email us your full ship to address, along with the products you’re interested in. And we’ll provide you with shipping quote.

If I entered incorrect shipping address and my package was returned. Can you reship my package?
Yes, once we receive the package, we can reship your order. However, you must be willing to incur shipping and handling fees.

I didn’t receive my package. What should I do?
In rare cases, a package can get lost in the mail. If your package is lost, we will replace it at no additional cost to you.
However, if the USPS tracking number indicates that your package has been delivered to your address, we cannot be held responsible for a package that is claimed to have never been received.

I noticed the customer satisfaction icon. How does it work?
We stand behind all of our brand. If you are unsatisfied with your purchase in any way, return the item(s) back to us and we’ll refund the full amount charged during checkout.

I have a question. Who can I speak with?
The fastest way of getting in touch with us, is through email 7 days a week 9am – 9pm Est. Our average response time is currently under 2 hours.